Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our practices or to comply with operational, legal, or regulatory requirements. Any changes will be posted on this website, the “Last Updated” date will be modified accordingly, and we will take any additional steps required by applicable law.

Introduction

We, Joara Diamonds ("Joara", "we", "us" or "our"), carry out our business from our retail stores (under our brand "Joara Diamonds") and our website (https://Joaradiamonds.com/)(collectively "Platform"). At Joara Diamonds, we respect your privacy and are committed to take reasonable precautions to protect your information and comply with our obligations related to privacy.

This policy ("Privacy Policy") outlines the manner in which your information is collected by us through various interactions with you on the Platform, and the manner in which the information so collected is used by us.

Please note that this Privacy Policy may be amended or updated from time to time to reflect changes in our practices with respect to processing of personal data or changes in applicable law. We encourage you to read this Privacy Policy carefully, and to regularly check it to review any changes that we might make to it.

By accessing the services provided by the Platform, you agree to the collection, use, sharing and storage of your information by Joara Diamonds in the manner provided in this Privacy Policy.

Collection of Information

We collect the details provided by you on registration (if any) together with information we learn about you from your use of our service and your visits to the Platform.

We may collect the following personally identifiable information about you when you are transacting on the Platform:

  • First and last name;

  • Email addresses;

  • Contact details including mobile phone numbers;

  • PIN/ZIP code;

  • Demographic profile (such as your age, gender, date of birth, date of anniversary, date of spouse birthday and address); and

  • Your opinion on services, products, features, etc. on our Platform.

We also collect certain data as you access and use our services on the Platform which include the following:

  • Device information;

  • Domain server;

  • Location information;

  • IP address;

  • Type of web browser you are using;

  • Network carrier.

We may also collect information about:

  • The pages you visit/access;

  • The links you click on our Platform;

  • The number of times you access the page; and

  • Things you view, add to bag, add to wish list.

If you make a purchase, we collect sensitive personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information or bank/ account details, and other account and authentication information, as well as billing, shipping, and contact details.

We may collect additional information in connection with your participation in any schemes, promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We may also monitor customer traffic patterns and Platform use, which enable us to improve the service we provide to customers.

Use of Information

We use the personal information we collect to deliver products and services through our platform and to support our general business operations. Collecting your email address helps us enhance your shopping experience. Additionally, we may use your personal and contact information to:

  • Send registration confirmations, order updates, renewal notices, and service-related communications

  • Share special offers, personalized recommendations (based on your orders, browsing activity, and interests), and policy or terms updates

  • Communicate event-related reminders, invitations, and notifications

  • Resolve issues, collect payments, measure customer interest, and improve our product and service offerings

  • Inform you about online and offline promotions and create a tailored experience for you

To continuously improve, we analyze demographic and behavioral data related to user activity on the platform. Your IP address may also be used to diagnose server issues and manage platform operations.

All personal data collected is strictly used for the purposes outlined in this Privacy Policy.

Cookies and similar technologies

We may use cookies and similar technologies to deliver, secure, and enhance our products and services. This includes personalizing content, serving and measuring advertisements, analyzing user behavior, and ensuring a safer browsing experience.

You may choose to disable or delete cookies through your browser or device settings. However, please note that doing so may limit certain features and affect the overall functionality of the platform and services.

Disclosure of Personal Information

We may share your personal information, on a need-to-know basis, with third parties that provide services on our behalf or in connection with our platform offerings. These services may include website hosting, email communication, marketing support, order fulfillment, transaction processing, data analytics, customer service, and customer research or satisfaction surveys. All such service providers are legally obligated to safeguard your data.

Additionally, we may share certain personal information—such as your name, email address, phone number, device and location information, and network details—with select third-party service providers to (a) personalize your platform experience and (b) enable behavioral analytics.

We also reserve the right to disclose personally identifiable information when required by law, or when we believe such disclosure is necessary to protect our legal rights or comply with a judicial process, legal requirement, or court order.

Please note that we do not sell, share, or distribute your personal information to third parties for their own marketing or advertising purposes without your prior explicit consent.

Your Consent

By accessing or using our platform, and by voluntarily providing your information, you agree to the collection, storage, sharing, and use of your information in accordance with this Privacy Policy. This includes, but is not limited to, your consent for the sharing of your information as outlined herein.

Link to other websites

Our platform may include links to external websites. Once you leave our site by clicking these links, we have no control over the content, security, or privacy practices of those websites. We are not responsible for the protection or confidentiality of any information you may provide while visiting such sites. This Privacy Policy applies only to our platform, so we encourage you to review the privacy policies of those third-party websites before sharing any personal information.

Your Rights

You have the right to access and update the personal information we hold about you. You may also choose to restrict or object to the further processing of your personal information at any time by writing to us at info@joaradiamonds.com.

If you believe that any information we maintain is inaccurate or incomplete, you can contact us at the same email address, and we will promptly correct any errors in our records.

Where your consent is required for any of the uses of your personal information described in this Privacy Policy, you may withdraw that consent at any time by contacting us. Please note, however, that if you refuse to provide certain information or withdraw consent for processing information you have previously provided, we may be unable to grant you access to the platform or deliver certain services that rely on such information.

Data Retention

We retain the personal data you provide for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy. In certain cases, we may be required to store this information for a longer duration to comply with applicable legal or regulatory requirements.

Security Precautions

Our platform implements security measures and protocols, as required by applicable law, to protect the information under our control from loss, misuse, or unauthorized alteration. Whenever you access your registered account or complete a transaction on our platform, we provide a secure server to safeguard your data. However, please note that while we take all reasonable steps to protect your information, no security system can be guaranteed to be completely impenetrable.

Choice/Opt-Out

Our platform gives all users the option to opt out of receiving non-essential communications, including promotional or marketing-related messages, whether sent by us or on behalf of our partners, after creating an account. You may also choose to delete certain non-mandatory information associated with your account. For assistance with these requests, you can contact us using the details provided below.

Profile Deactivation

Our platform allows you to temporarily freeze your profile. During this period, your Joara Diamonds account will be inactive, and you will lose access to features such as speedy checkout, past order history, wishlists, Joara Diamonds points, and other personalized products and services offered by Joara Diamonds.

Profile Deletion

Our platform allows you to request the permanent deletion of your Joara Diamonds account. Once your account is deleted, all associated data—such as past orders, current or past Try at Home bookings, wishlists, saved addresses, and any pending benefits—will no longer be accessible to you.

By requesting profile deletion, you agree to forfeit the ability to create a new account with the same email address and waive any claims to benefits and policies, including Lifetime Exchange & Buyback, 15-Day Returns and Refund, product cleaning and repair services, and any other services we offer. You also forfeit any future claims related to product damages or issues.

If your account has open orders, outstanding payments, unresolved grievances, shipments in process, or active installment plans, we may postpone or decline the deletion request until such matters are resolved.

Grievance Officer

Joara Diamonds has appointed Ms. Mohini Sharma as the Grievance Officer. Any complaints or concerns regarding the processing of personal data may be directed to the Grievance Officer at info@joaradiamonds.com.