Terms & Conditions

OVERVIEW

Welcome to Joara Diamonds! The terms “we”, “us” and “our” refer to Joara Diamonds. Joara Diamonds operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Joara Diamonds is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Use of the Website

By using this website, you confirm and declare that you have the legal right to access it and to utilize any information provided on or through the website.

Trademarks

All trademarks, names, logos, and service marks (collectively referred to as “trademarks”) shown on this website are the property of the website owner, whether registered or unregistered. No content on this website should be interpreted as granting any right or license to use these trademarks without obtaining prior written consent from the website owner.

External links

For your convenience, this website may include links to external websites. However, these links are outside the control of the website owner, and no guarantee is made regarding the accuracy, reliability, or nature of their content. Accessing or relying on any such external links and the material they contain is done entirely at your own risk.

Warranties

The website owner does not provide any warranties, assurances, or guarantees—whether explicit, implied by law, or otherwise—concerning the website or its content.

Prices

Our product prices are determined based on the prevailing market rates of precious metals and gemstones to ensure you receive the best possible value. As these market rates fluctuate, our prices may also vary accordingly. All prices on our website are subject to change without prior notice, and you will be charged the price displayed at the time you make your purchase.

Disclaimer of liability

The website owner bears no responsibility and expressly disclaims all liability for any form of loss, damage (whether direct, indirect, or consequential), personal injury, or expense of any kind that you or any third party (including your organization) may suffer as a result of your access to, or use of, this website. This includes, but is not limited to, any information displayed on the website, the use of your personal or company information, or the transmission of material via our systems.

Neither the website owner nor any third-party content provider shall be held liable for any loss, damage (direct or consequential), personal injury, or expense that may result from delays, inaccuracies, errors, omissions, or interruptions in any information provided—such as share price data—or from actions taken based on such information.

Additionally, as a merchant, we shall not be held responsible for any loss or damage arising, directly or indirectly, from the decline of payment authorization for any transaction, where such decline occurs because the cardholder has exceeded the credit limit agreed upon between us and our acquiring bank.

Conflict of terms

If any conflict or inconsistency arises between these website terms and conditions and any other specific terms, policies, or notices relating to a particular section or feature of the website, the specific terms, policies, or notices applicable to that section or feature shall take precedence for your use of that part of the website.

Severability

If any provision of these terms, policies, or notices is found to be unenforceable in any jurisdiction—whether due to being void, invalid, illegal, or for any other reason—that provision shall be considered null and void only within that jurisdiction and only to the extent of its unenforceability. All remaining provisions shall continue to remain valid, enforceable, and in full effect.

Cancellation & Returns

You may cancel your order for any product at no charge at any time before we send you the Dispatch Confirmation email for that product. If your order contains two or more items, you may cancel a single item without cancelling the entire order.

For prepaid orders, the refund amount will be credited back to the original payment method (Credit Card, Debit Card, or Net Banking). If a product is returned under our 15-Day Refund Policy, the refund will also be processed to the original payment source for prepaid orders. For Cash on Delivery orders, refunds will be issued to your designated bank account.

If your order was paid for using a gift card, the refunded amount will be reloaded back onto the same gift card.

For more detailed information, please refer to https://joaradiamonds.com

Applicable laws

The use of this website shall be governed in all respects by the laws of the State of Gujarat, India, irrespective of any conflict of law principles that might otherwise apply. By using this website, you agree that any disputes or claims arising from these terms shall fall under the exclusive jurisdiction of the courts located in Gujarat, India, and that such courts shall be the appropriate venue for resolving such matters.

In accordance with the current regulations set forth by the Government of India, customers are required to provide their Permanent Account Number (PAN) for all cash purchases exceeding INR 2,00,000.

Contests

Winners of contests and giveaways will be chosen solely at the discretion of the company. All prizes, gifts, and giveaways are non-returnable and cannot be exchanged. Any additional benefits or facilities offered to winners or participants are provided entirely at the company’s discretion.

Joara Diamonds reserves the right to modify the terms and conditions of contests or giveaways at any time without prior notice. For any disputes, resolutions will be handled via email at info@joaradiamonds.com

Visa Terms and Conditions

All offer details displayed are based on information provided by the merchant. Visa makes no warranties or representations as to the accuracy of this information. Customers are advised to verify the availability and validity of any offer directly with the merchant.

The merchant is solely responsible for providing all goods and/or services under this offer. By availing or attempting to avail any goods or services under this offer, the Visa cardholder understands and agrees that such procurement constitutes a contract exclusively between the cardholder and the merchant, and Visa is not, and will not be, a party to such contract.

The Visa cardholder further acknowledges that any claim, complaint, or dispute of any kind arising from or related to the procurement or attempted procurement of goods and/or services under this offer (each referred to as a “Claim”) must be resolved directly with the merchant. No claims shall be made against Visa.

To the maximum extent permitted by law, Visa shall not be liable to any person for any loss, damage, expense, or claim (whether direct or indirect), including but not limited to personal injury, death, misrepresentation, damage, or omission, resulting from or connected with the use or attempted use of the offer or the goods and/or services provided under it.

Free Gift

All free gifts are considered as promotional discounts. In the event of a partial cancellation or return of an order that included a free gift, the refunded amount will exclude the value of the discount associated with the free gift.

Offer Terms & Conditions

This special offer applies only to select jewellery designs. Joara Diamonds reserves the right to modify, add, or remove these terms at any time without prior notice.

All disputes related to the products or services offered under this promotion shall be subject to the jurisdiction of the courts in Ahmedabad, India. The company also retains the right to revise its policies, including the return policy, from time to time. We encourage you to review these terms and conditions carefully before accepting or proceeding with any purchase.